We want shopping with us to feel easy, transparent, and worry-free — from checkout to delivery day. Below you’ll find all the details about shipping, delivery, and returns.
Shipping information
Order processing
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
Shipping destinations
We ship to selected countries. Available shipping methods, costs, and estimated delivery times are shown at checkout based on your location.
Delivery times & methods
Estimated delivery times generally range from 3–7 business days after dispatch, depending on the destination and shipping method selected.
Please note: Delivery times are estimates and may vary due to carrier delays, peak periods, weather conditions, or customs procedures.
Shipping costs
Shipping costs are calculated at checkout and depend on order size, destination, and delivery option. From time to time, free shipping may be available for orders over a certain amount.
Sustainable packaging
We care about the world our children will inherit. That’s why we strive to use recyclable and eco-friendly packaging materials whenever possible, ensuring your toys arrive safely while keeping our planet playful.
Order tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link, allowing you to follow your package until it arrives at your door.
Returns & exchanges
We understand that sometimes a return is needed — and we aim to make the process as simple as possible.
Return period
Return requests can be made within 14 days of receiving your order.
Return conditions
To be eligible for a return, items must be:
- Unused and in their original condition.
- In their original, unopened packaging.
- Complete with all parts, accessories, and manuals.
For safety and hygiene reasons, certain items (such as teething toys or opened craft kits) may not be eligible for return unless they arrive damaged or faulty.
How to request a return
To start a return, please visit our contact page or reach out to our support team with your order number and the item(s) you wish to return. We’ll provide clear instructions and the return address.
Refunds
Once your return is received and inspected, we’ll notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days, depending on your payment provider. Note: Original shipping costs are non-refundable unless the return is due to an incorrect or damaged item.
Damaged or incorrect items
If your order arrives damaged or you receive an incorrect item, please contact us immediately. We’ll review the issue and arrange a replacement or refund as a priority.
Need help?
If you have any questions about shipping, returns, or your order, our friendly support team is happy to assist.
- Email us at: support@example.com
- Call us at: +30 987 654 321
- Response time: We aim to respond within 1 business day.
Your peace of mind matters — so you can focus on what really counts: happy kids and joyful playtime.